Bill Hiller joined Poerio & Walter in 2012 to lead the firm’s new Claims Audit practice. A graduate of Robert Morris University, Bill is a non-attorney insurance professional with over 30 years of claims audit experience. His insurance claim consulting career began in 1982 with Johnson & Higgins of Pennsylvania. Bill quickly earned the respect of the Casualty Claim Department Manager, who invited him to begin his career in the claim consulting business as a Claim Technical Support Representative. His responsibilities included property and casualty claim consulting both with Fortune 500 Companies as well as prominent personal lines clients.
In 1984, Bill joined a local agency as Claim Manager. He continued in his new role to be an advocate for the agency’s personal and commercial customers. The agency’s book of business included over 4000 personal lines policies and 200 commercial clients.
After three years, he moved to Frank B. Hall and Company of Pennsylvania to open its Pittsburgh Claims Center. Frank B. Hall and Company ultimately evolved to become AON Risk Services. During his three year tenure, Bill was promoted to Assistant Vice President with the opportunity to work with complex claim issues., including an L-Tryptophan product recall, and a UST leak which isolated a local Pittsburgh neighborhood for a week, in addition to his substantial workers’ compensation claim consulting responsibilities. He was consistently able to achieve return premiums for clients underwritten with retrospective policies.
In 1999, Bill left AON to join Marsh in Pittsburgh. Bill’s responsibility at Marsh was to lead the Claim Advocacy for Middle Market (defined by Marsh as clients who do not have a Risk Manager I Risk Management position) clients. During his tenure with Marsh, Bill was given the responsibility to be the Claim Consultant for the Quecreek Mine Rescue where nine miners were trapped underground for three days, as well as a Salmonella outbreak locally. In addition, he continued to lead Claim Consultants in a Pittsburgh healthcare practice which he helped to start, and which was comprised of two systems and eight community-based hospitals in Western Pennsylvania.
In 2005, Bill joined Hartz Consulting Group. Among his clients was a privately held concern of nearly 180 retirement centers across the USA. The company’s claim history dictated an increase to its letter of credit of $3,000,000.00 per year. Yet at the 2006 I 2007 workers’ compensation renewal negotiations, the underwriter did not increase the letter of credit even in light of an increase of exposure by 15%. This result was achieved by Bill’s success in creatively minimizing exposure on the company’s open workers’ compensation claims and adoption of a more aggressive up front claim process, which Bill designed and implemented.
In September 2007, Bill began an independent practice, which he has built from zero revenue to a relationship with an international Fortune 100 company, whose open portfolio of workers’ compensation claims was reduced by 15% in eighteen months, entirely as a result of Bill’s efforts. This success generated a return on investment of $7.00 for every $1.00 spent for Bill’s services. Bill has also been graced with the opportunity to work with an assisted living company where his influence on workers’ compensation claims has realized a 42% savings to the claim portfolio. In February 2010, Bill started a relationship with an international privately held concern where his impact to their legacy claims has reduced the open count by 60%. The client continues to grow and is expected to re-start a dormant facility, open another in North Carolina, and expand its international operations by opening a plant in Poland. In addition, Bill’s services have allowed his client to realize a savings of over $500,000.00 in the total incurred due to closing.
As manager of the Poerio & Walter Claims Audit practice , Bill Hiller brings unsurpassed expertise and experience in service of the firm’s clients.